Order & Shipping
How Do I Begin My Shopping Experience?
Start your journey of style and sophistication by selecting the items that resonate with your aesthetic. Upon choosing your favorites, you'll be guided to input your payment and shipping details. Once your order is placed, a confirmation email, complete with your unique order number, will arrive in your inbox. As we prepare and ship your order, we'll keep you informed with timely updates, ensuring you're part of the entire process.
When Can I Expect My Order to Arrive?
Our collection, featuring many pieces handcrafted by skilled artisans from the USA and Asia, embraces the beauty of bespoke creation as well as meticulously prepared manufactured items sourced from factories worldwide. This dedication to ensuring quality means that it could take anywhere from 1 to 6 weeks for your order to be delivered. Rest assured, we will provide regular updates via email, keeping you informed of your order's journey from our hands to yours.
Why Might My Order Take Longer?
Our dedication to excellence means some items need additional time for their artisanal crafting and production. If your order is taking a little longer, it's because we're ensuring every detail meets our standards of quality and design.
Can I Modify or Cancel My Order?
We understand that sometimes plans change. To modify or cancel your order, please contact us at orders@inhabitmarket.com within 12 hours of placing your order. Please note, once an order has begun processing, we may not be able to make changes. We recommend reviewing your order carefully before confirmation. For more details, please refer to our Refund / Return Policy.
If you want to add more items to your existing order, you will need to place an additional order. We do not store any credit card information and cannot modify the order on our end as those transactions are highly secure and done on the payment processors end.
How Do I Return an Item?
We always aim to make sure our customers love our products, but if you wish to return an item, please contact us at returns@inhabitmarket.com. For more information, please refer to our Refund / Return Policy.
What If My Shipping Address Is Incorrect?
Accuracy in your shipping address is crucial please contact us immediately at orders@inhabitmarket.com. We are not responsible for misdirected parcels due to incorrect address details. Please double-check your information before finalizing your order. For further information, refer to our Shipping Policy.
Will I Be Responsible for Taxes and Duties?
Customers are responsible for any applicable import duties, customs, and taxes as determined by their local authorities. Please refer to our Shipping Policy for more details.
Can I Return Clearance or Temporary Promotion Merchandise?
Clearance & personalized items are not eligible for return or refund. All items bought as part of a temporary promotion such as final sale, flash sale, happy hour, Massive sale...etc are final sales and non refundable.
There is an issue with my product, what should I do?
We will be happy to get your issue resolved quickly and in most cases without having to return your product! Please contact us at orders@inhabitmarket.com with your order number and provide details of the issue you are experiencing so we can assist you.
What do I do if I have missing items / parts in my order?
If something is missing, please contact us immediately at orders@inhabitmarket.com
I need an item quicker than the estimated delivery time, is there any way to get an item faster?
Please contact us at info@inhabitmarket.com and we will check if there are any options available to expedite your order.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We may offer an alternative product or will process your refund in full, as quickly as possible.
Product
What Types of Products Do You Offer?
Our curated collection encompasses a range of home furnishings, lighting solutions, decor items, fashion-forward trends, stylish accessories and home organization solutions, there's something here for everyone, each selected for its ability to transform a space or lifestyle. Discover everything from contemporary lighting to chic decor, all designed to elevate your lifestyle and home's aesthetic.
Can I Personalize My Product?
Personalization options vary depending on the product and creator. If you have specific customization requests, please reach out to us, and we will collaborate with our designers & artisans to explore the possibilities for your unique piece.
Are there variations among products?
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. The possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.
Are bulbs included with the light fixture?
Bulbs are not included unless otherwise noted.
Other
Is My Payment Information Secure?
Absolutely. We use advanced SSL encryption to protect your payment details, ensuring a safe and secure transaction. Your privacy and security are paramount to us. For more information, see our Privacy Statement.
What payment methods do you take?
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Meta Pay, Paypal, Diners Club, Venmo and Shop Pay. All prices are in USD. Upon online approval of your credit card, your order will be processed and your card charged.
I Have Feedback or Additional Questions
Your feedback and questions are invaluable to us. Please share your thoughts or inquiries through our contact page or by emailing us at info@inhabitmarket.com. We're committed to enhancing your experience with us.
Do I need to register an account to purchase?
No, the account is absolutely optional. We do recommend registering for one, so all your info could be saved for your next purchase and you could also receive discount codes and coupons!
How do I apply a promotional or discount code to my order?
At the bottom of the home page, fill your email address in the typing box and click send. You will be able to access all the promotional and discount codes from time to time. At checkout, simply enter the promo or discount code in the field when promoted for it. Copy and paste the code as received, to activate it.
Can I buy a gift card for your store?
Absolutely! Gift cards are available for purchase online. They are a perfect way to give the gift of choice to someone special.
Do you offer bulk or business discounts?
Yes, If you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.
Pre-Order
What is a pre-order?
A pre-order allows you to secure items from our latest collections in advance, before they are available for general sale.
When will my credit card be charged for a pre-order?
Your credit card will be charged at the time you place your pre-order.
Can I cancel my pre-order?
Yes, you can cancel your pre-order at any point before its shipment.
How can I get updates on my pre-order?
For updates, please contact us at orders@inhabitmarket.com with your order number. We will keep you well-informed about your order's progress.
What if I want to return my pre-ordered item?
Our standard refund and return policy applies to pre-ordered items. If you're not satisfied, you can return them following our standard procedure.
Can I combine pre-ordered items with in-stock items in one order?
Yes, you can combine pre-ordered and in-stock items in a single order. In-stock items will be shipped first, followed by pre-ordered items upon their availability.